Experience

Inca Consulting has experience of working with numerous blue-chip companies, including:

Societe Generale

Agile coaching services for the SocGen Agile@Scale Transformation programme, covering:

  • Better use of agile principles for teams at different levels of maturity  
  • Value Stream Mapping to define end to end process improvements
  • Implementation of Objectives and Key Results (OKRs)
  • Defining the Target Operating Model to support the Agile@Scale transformation
  • Measuring team maturity and the agreed agile delivery improvements

Amplience

Provided Chief of Staff services to the CEO, supporting his C-suite Leadership Team. Acted as his sounding board and ensured his highest priority requirements were delivered; for example, target market initiatives, implementing Kanban for the marketing team and driving company success.

Programme Director delivering Amplience’s “Content as a Service” platform, a cloud based content management and media delivery solution. Worked with the Product, Marketing, Alliances, Global Sales, Professional Services, Customer Success, and Operations workstreams, to ensure they deliver against the low level go-to-market plans required to implement the whole product offer. This engagement included running the Chief Revenue Officer’s weekly cadence, RAID management, unblocking issues, providing board level reporting, ensuring tasks are delivery, advice and mentor on best approaches, planning and communications between the work steams to ensure dependencies were managed.

Arcadia Group

Provision of the following services for Arcadia Group Digital:

Group Level Objectives and Key Results: Used to support the group roadmap and facilitate tracking, reporting and communication within Group and to the wider business.

Optimal Processes: By taking into account the OKRs and using value stream mapping to review the existing processes, new optimised processes can be defined.

Group Organisation Structure: The required roles, accountability, reporting lines and mechanisms, team numbers, skillsets and engagement priority.

Empowerment: Throughout the engagement Inca’s knowledge of agility, servant-leadership and our coaching skills will be used to empower the Group team members, allowing them to become self-sufficient.

O2 Telefonica

From December 2010 to February 2013  Inca Consulting has been providing Equal Experts with Business Analysis skills to support delivery of a major initiative within O2 Telefonica, a leading mobile and broadband provider. The project is based on Agile software development methodology, test driven development and extreme programming. Prioritised and fully working software is delivered on a weekly basis.

Together the team are developing a new central product catalogue to replace the silo based catalogues that are implemented for each system. Our remit also encompasses development of a multiple touch-point customer basket to enable shopping over many channels including retail, online, call centre and mobile. Another key element of the project is the replacement of both the online customer self-serve shops and the agent assisted call-centre shops.

Inca Consulting is also providing technology skills to assist with the integration into the backend systems required to deliver an end-to-end solution and in making sure the non-functional requirements are implemented.

Awards

  • "Best Agile Team" at the UK Agile Awards 2012
  • "Re-design/Re-launch of the Year” award at eCommerce Expo 2012

Tesco Bank

Inca Consulting worked with Equal Experts on a Tesco Bank Digital Project to deliver "Pay+", an app based digital wallet that allows Tesco’s customers to use their phone to pay in store, collect Clubcard points and redeem digital coupons.

When the project commenced Inca Consulting provided the Scrum Master and Business Analysis roles, this covered creating stories, organising the backlog, prioritising the development work with the Product Owner, providing integration analysis, unblocking dependencies and being responsible for development and delivery into live. 

Subsequently Inca Consulting acted as "Head of IT" responsible for development of the technology roadmap, managing the technical relationships to deliver the roadmap, reporting on technical progress across dependent IT work streams, development of the operating model and resolution of technical issues.

TAP London

Coaching and mentor service to enable the leadership team to grow TAP London:

  • Implementation of Scrum and Kanban for software and campaign delivery
  • Facilitation of retrospectives to improve processes and procedures
  • Sounding board for the Founders and their Leadership Team
  • Working with the Leadership Team to define and manage their priorities
  • Recommendations on building a customer success function, implementing a regular NPS process
  • Supporting implementation of a more robust internal IT Support process